Date of Award

Spring 5-7-2022

Document Type


Degree Name

Master of Science in Nursing Administration and Emergency Management




College of Natural & Health Sciences

Committee Chair

Dr. Helms

Second Committee Member

Dr. Randall

Third Committee Member

Dr. Monfee

Program Director

Dr. Helms

Dean of Graduate College

Dr. Gordon


Understanding and addressing the perception of fairness in scheduling and incentives lets the healthcare system administration tailor scheduling needs to the staff nurses, thereby creating an environment that improves job satisfaction, work-life balance, and increased retention. This study was a mixed-method research project using questionnaires to compare what motivated registered nurses to work according to the nurse’s perception and the nurse manager’s perception of fairness in scheduling, self-scheduling, and incentives. The findings from this study indicated staff registered nurses and nurse managers had similar responses, however, comments highlighted the importance of fairness as it relates to job satisfaction. Healthcare systems need to ensure consistency and fairness in scheduling processes, and continually evaluate the perceptions of their staff.